Shipping policy

Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Shipping Availability

We ship our products worldwide, except for certain remote areas in Asia and some other special regions where delivery service may be unavailable or limited.

If we are unable to ship to your location, we will contact you as soon as possible after your order is placed.

Payment Methods

We currently accept the following payment methods:

Visa

MasterCard

JCB

PayPal

Orders will be processed after payment has been successfully received and confirmed.

Order Processing Time

All orders are processed within 1–2 business days.

Please note:

Orders are not processed on weekends or public holidays

Processing times may be slightly extended during peak seasons, holidays, or promotional periods

Shipping Methods and Delivery Times

Standard Shipping

Carrier: DHL or FedEx

Estimated delivery time: 10–15 business days

Shipping fee: USD 12.95

Free Shipping

Carrier: EMS

Eligibility: Orders over USD 50

Estimated delivery time: 15–25 business days

Shipping fee: Free

Please note that delivery times are estimated and may vary depending on destination, customs processing, weather conditions, and carrier operations.

Shipping Delays

While we do our best to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

Customs clearance

Severe weather

High shipping volume

Carrier delays

Incorrect or incomplete shipping address

We are not responsible for delays caused by the shipping carrier or inaccurate information provided by the customer.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking details. Please allow some time for tracking information to become active after shipment.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other charges may apply depending on your country or region. These charges are the responsibility of the customer unless otherwise stated.

Incorrect Address or Failed Delivery

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for lost packages, failed delivery attempts, or additional shipping costs caused by incorrect or incomplete addresses.

Returns

We accept returns within 15 days from the date the product is received.

To qualify for a return, the item must be returned in its original condition. For more information, please refer to our Return Policy or contact customer service before sending any item back.

If you have any questions about shipping, delivery, or returns, please contact our customer support team.